Frequently Asked Questions

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Email us at email@lovellalifestyle.com

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FAQ – Fresh Florals

Where does Lovella deliver to?

We offer delivery to Edmonton and surrounding area (Sherwood Park, St Albert, and Spruce Grove). Due to the nature and delicacy of fresh florals, we do not ship fresh floral orders outside of Edmonton.

How much does delivery cost?

Delivery costs will be calculated at checkout. For a limited time, we are offering free delivery on all fresh floral orders over $50 before GST.

Please read our Terms & Conditions for full details

Does Lovella sell gift cards?

We don’t sell gift cards at this time.

I am a retailer and would like to purchase Lovella floral art for resale, how do I do this?

Please contact us at email@lovellalifestyle.com for more details on becoming a Lovella retailer.

I live in the Edmonton Area, can I pick-up my purchased items from the Lovella studio?

In-store pickup is not available at this time.

FAQ – Stationery and Paper Goods

Where does Lovella ship to?

We ship our stationery and paper goods to all provinces and territories within Canada.

How much does domestic shipping cost (within Canada)?

We’re currently offering free shipping to Canada for stationery and paper goods orders.

How do I qualify for free shipping?

We’re currently offering free shipping to Canadian destinations for all stationery orders.

Which carrier do you use to ship your products?

We use Canada Post or a local courier to ship all of our products.

I live outside Canada; can I still purchase from Lovella?

Unfortunately we are unable to accommodate international orders at this time.

How long does shipping take within Canada?

Processing time: 2 to 3 business days
Shipping time: 2 to 5 business days, depending on region
Total lead time: 4 to 8 business days

Do you offer rush shipping?

Rush shipping is not available at this time.

Are your prices in CAD?

As our studio is based out of Edmonton, Alberta, all our product and shipping prices are in CAD.

What is Lovella’s refund policy?

Please read our Terms & Conditions for full details.

Does Lovella sell gift cards?

We don’t sell gift cards at this time.

I am a retailer and would like to purchase Lovella cards for resale, how do I do this?

We define “wholesale” as purchasing 50+ cards in a single order. If you are a retailer and would like to purchase our cards for resale, please contact us at email@lovellalifestyle.com. We offer reduced pricing and shipping rates! If you are not a retailer but would like to purchase 50+ cards, you will qualify for reduced shipping, but will not qualify for retailer pricing.

Can I ship items as gifts?

Simply email us at email@lovellastationery.com for more information.

Can I customize a message inside a greeting card?

We can handwrite a customized message inside the greeting card for you if you wish. We do not offer printed service at this time.

I live in the Edmonton Area, can I pick-up my purchased items from the Lovella studio?

In-store pickup is not available at this time.

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